Accessibility

Accessibility Statement

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website, or on any mobile application or tool provided by us, please feel free to call us at (843) 406-1700 or email us at sgraham333@gmail.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or method that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of Accessibility. We are committed to providing a positive customer experience to all our customers and potential customers, and to promoting accessibility and inclusion for all. Our goal is to enable our customers and potential customers to successfully gather information and transact business through our website, applications, and other technology platforms.

Whether you are using assistive technologies, such as a screen reader, a magnifier, voice recognition software, or captions for videos, or other assistive tools, our goal is to make your experience successful and enjoyable.

Actions. We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website and other technology. Here are some examples:

Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0/2.1AA guidelines for items such as text-equivalent for non-text items, etc.
Enhancing keyboard navigation
Engaging an outside accessibility consultant to ensure the widest possible range of accessibility
Adding captions to video content
Testing our website and other technology on a periodic basis
Offering alternate methods of doing business and communicating with our company, such as through telephone communications
Soliciting feedback and suggestions for improvement regarding accessibility
Providing training to our employees regarding accessibility issues
Working with our third-party technology vendors to promote the accessibility of third party components in our technology environment

Ongoing Effort. Although we are very proud of our completed and in-progress accessibility efforts, we view accessibility as an ongoing effort and will continue to expend resources to ensure the widest possible range of accessibility.

Feedback. Please contact us at us at (843) 406-1700 or email us at sgraham333@gmail.com if you have any feedback or suggestions as to how we may improve the accessibility of our website.

Date First Added: January 24th, 2022

Customer Reviews

See what our customers are saying about Five Star Charleston Heating & Air! Our team is highly rated for professionalism, quality, and integrity.

“Steven and his crew are the best. Before installing a new unit Steven asked your concerns, he doesn’t just look at what you have and give a quote. Then he takes measurements, concerns and what you expect in, do...

- Jackie Z.
“We don’t have enough good things to say about this business. They were very friendly and extremely helpful with our air conditioning issues. They went above and beyond on multiple occasions helping out my famil...

- Taque P.
“We had been having issues with our package unit while in heat mode, and Todd with 5 Star came out and gave a timely, intelligent diagnosis of the issue (a bad control board). We had previously had 3 other HVAC ...

- Erinn K.
“Guys came out to perform yearly maintenance and spent extra time helping us brainstorm ways to move the units (for an upcoming renovation) They took the extra time to figure out a perfect solution. Highly recom...

- Emily H.
“We needed a new vent added in the laundry room and also needed a shop added to force more air into the front bedroom. They were very quick to respond and provide a quote and then very professional when they ret...

- Griffin P.
“As a preferred Lennox dealer, Five Star was able to have the new unit delivered the very next day after I agreed to proceed with the work. Installation and testing was completed in less than a day, and after a ...

- Kevin M.