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Privacy Policy – 5 Star Charleston, LC

5 Star Charleston, LC – Revised Privacy Policy

Effective Date: February 11, 2025

Welcome to 5 Star Charleston, LC—your trusted local service provider for heating, air conditioning, and indoor air quality. We are committed to protecting your privacy and ensuring you have a seamless experience with our services. This Privacy Policy explains how we collect, use, and safeguard your personal information.

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1. Information We Collect

We may collect the following types of personal information: – First and Last Names – Email Addresses – Home Addresses – Phone Numbers – Service History with 5 Star Charleston, LC

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2. How We Collect Information

We gather information directly from you when you interact with us via our website, over the phone, or in person.

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3. Purpose of Information Collection

The information we collect helps us efficiently manage service requests and projects using our Customer Relationship Management system. Additionally, we use your email address and phone number to send you our newsletter, special offers, review requests, and other relevant updates. You may receive as many as 1 marketing message per week as well as 2-4 messages per scheduled appointment.

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4. Use of Your Information

Your personal information is used solely to enhance our service delivery and communication. We do not sell or share your information with third parties for marketing purposes. Any information you provide—such as texting opt-ins—remains confidential and is used only for internal purposes. You can expect to receive appointment reminders, informational messages (e.g. when a technician is dispatched), and marketing messages via text.

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5. Storage and Security

We take the security of your information seriously. Your data is stored securely within our systems, and access is strictly limited to authorized personnel only. We employ robust measures to protect your information against unauthorized access or disclosure.

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6. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the details provided in the “Contact Us” section below.

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7. Opt-Out Policy

If you no longer wish to receive our newsletters or other communications, you may opt-out at any time by following the unsubscribe instructions included in our communications or by contacting us directly or reply STOP to opt out will work on any communications.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please reach out to us at:

Email: service@5starcharleston.com
Phone: (843) 406-1700
Text: (843) 406-1700

At 5 Star Charleston, LC, your privacy and trust are our top priorities. We encourage you to contact us with any questions or concerns regarding our privacy practices.

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10. Additional Disclosures required by law:

  • Brand name: 5 Star Charleston or 5 Star Charleston Heating & Cooling

  • Types of messages the consumer can expect to receive: messages related to the services we provide such as appointment reminders, informational, and marketing.

  • Message frequency disclosure: Message frequency may vary, 2-4 per appointment and no more than one marketing message per week.

  • “Message and data rates may apply” disclosure: Message and data rates may apply.

  • Customer care contact information: Text Help to (843) 406-1700 for assistance or email service@fivestarcharleston.com.

  • Opt-out information: Unsubscribe at any time by replying STOP and no further messages will be sent.