HVAC Service Technician

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Must-Have Criteria

These should generally be treated as non-negotiable screening requirements, unless the owner explicitly approves an exception.

Experience

• Minimum 2+ years of recent HVAC service experience.
• Strong preference for residential HVAC service background.
• Must have experience running independent service calls, not solely working as an apprentice or helper.

Technical Skills

• Comfortable diagnosing and repairing standard residential HVAC equipment including:
• Gas furnaces
• Electric furnaces
• Air handlers
• Condensers
• Heat pumps
• Experience performing preventative maintenance, seasonal tune-ups, and maintenance agreement services.
• Able to identify and recommend appropriate repairs or upgrades when necessary.

Licensing & Driving

• Valid driver’s license.
• Driving record must meet company insurance requirements (final thresholds to be confirmed with Stephen).
• EPA Certification or willingness to obtain quickly depending on state requirements.

Work Style & Communication

• Demonstrated ability to work independently in the field.
• Strong communication skills with the ability to clearly explain diagnoses and solutions to homeowners without technical jargon.
• Willingness to follow company processes, workflows, and documentation standards within service management software.

Attitude & Culture Fit

• Positive, professional attitude with no tolerance for toxic or negative behavior.
• Comfortable participating in weekly team meetings and accountability structures.
• Takes responsibility for maintaining company vehicles, tools, and equipment.

Nice-to-Have Criteria

The following qualifications are valuable differentiators but not mandatory:

• Direct experience using ServiceTitan.
• 5+ years of HVAC service experience.
• Experience working within high-volume or fast-growing HVAC/home services companies.
• Proven track record of educating customers and generating additional service recommendations through trust and transparency rather than aggressive sales tactics.

Key Responsibilities (for Candidate Discussions)

• Respond to scheduled service, maintenance, and emergency repair calls.
• Diagnose and repair residential HVAC systems efficiently and accurately.
• Perform seasonal system inspections, tune-ups, and preventative maintenance.
• Clearly communicate diagnoses, recommended solutions, and pricing options to homeowners.
• Document service calls, job notes, and completion details in ServiceTitan or similar field service software.
• Coordinate with dispatch and office staff regarding scheduling, job status, and required parts.
• Maintain company vehicle, tools, and professional appearance according to company standards.
• Deliver a high level of customer service and professionalism on every job.

Ideal Candidate Profile (What “Good” Looks Like)

The ideal candidate typically demonstrates the following traits:

• Has been a trusted or go-to technician at their current or previous company, often assigned more complex service calls.
• Comfortable using modern tools and technology, including tablets, mobile apps, and service management software.
• Communicates professionally with customers and avoids condescending or overly technical explanations.
• Understands that proper care of company vehicles, equipment, and tools is part of the job responsibility.
• Values stability, team culture, and long-term growth, rather than frequently changing employers.

Compensation Structure:
Competitive compensation combining hourly base pay plus performance-based earnings (commission/per-piece pay). Final hourly rate and total on-target earnings to be discussed.

Pay: $25.20 – $30.35 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person